Support

Contact ParaScope

Email support@parascopelab.com for purchase, activation, installer, and product-support questions. We aim to respond within two business days.

Please include the email address used at checkout, your Windows version, and a brief description of what happened. Never email a full license key; the first few characters are enough for us to locate an order.

Before you write

• Restart Review Lab and confirm you are using the official installer.
• Check that the computer is connected to the internet when activating a new license.
• For activation trouble, include the exact on-screen message and your license prefix only.
• For a refund request, tell us the order email and the reason for the request.

Evidence and investigation support

ParaScope can explain how Review Lab works, but it does not interpret recordings or determine what any sound, image, or event means. You remain responsible for your investigation methods, permissions, and conclusions.