Refund policy

Digital software delivered immediately

Review Lab is supplied as a digital download with an activation license. After a purchase, the download and license information are delivered electronically.

When ParaScope can help

Contact us within 14 calendar days of purchase for a good-faith request involving a duplicate charge, a license that cannot be activated after reasonable troubleshooting, an installer that does not work as described, or a material mismatch between the product and its published description.

If a problem cannot be resolved, ParaScope may approve a refund or other appropriate remedy. Approved refunds revoke the associated license so it cannot be used for new activations.

Change of mind and completed use

Because Review Lab is delivered immediately as digital software, purchases are not refundable merely because the software was used for an investigation or is no longer wanted. This helps keep a one-time license fair for all customers.

How to request help

Email support@parascopelab.com from the email used at checkout. Include the order email, the issue, and any error message. Do not include your full license key. We aim to respond within two business days.

Nothing in this policy limits rights that cannot legally be excluded in your location.